About us

About Us

OpsInfinite Solutions Private Limited is a duly incorporated Indian company established to deliver structured, scalable, and governance-driven Business Process Outsourcing (BPO) and Offshore Operations Solutions to domestic and international clients.

We specialize in building and managing high-performance offshore delivery models for:

• USA-based BPO companies
• Financial Services firms
• E-commerce and Digital enterprises
• Small to Mid-sized and scaling global companies

OpsInfinite Solutions Private Limited was founded with a Clear Mission:

To become a trusted offshore execution partner delivering cost-efficient, compliant, and performance-driven business process solutions.

Unlike traditional BPO startups, OpsInfinite is leadership-led, bringing two decades of hands-on experience in:

• Global Outsourcing
• Process Migrations (US, UK, Hong Kong, China)
• Investment Banking Operations
• Regulatory & Risk Governance
• End-to-End Transition Management
• Cross-border Team Leadership

Vision

To be a preferred 360° offshore operations partner for global outsourcing companies and enterprises seeking scalable, secure, and resilient delivery models.

Mission

To deliver high-quality outsourcing services backed by:

• Strong governance
• Structured transition frameworks
• Performance management discipline
• Client-centric partnership approach

Our Commitment

• Total Client Satisfaction
• Data Security & Confidentiality
• Transparent Reporting
• Continuous Process Improvement
• Long-Term Partnership Approach

Ideal Partnership Model

OpsInfinite Solutions positions itself strongly as:

A Strategic Offshore Execution Partner — not just a vendor.

We align closely with US & Global outsourcing firms looking to:

• Expand margins through India operations
• Build scalable offshore teams
• Maintain regulatory & service quality standards
• Enter BFSI support outsourcing
• De-risk delivery through structured governance

 OUR USP – WHAT MAKES US STAND OUT

Theme: Governance-Led, Risk-Aware, Enterprise-Grade Offshoring — Not Just Cost Arbitrage

• Our USP and foundation is built on strong global banking, financial services, operational risks awareness, global markets exposure and cross-border transition expertise from where the Leadership Team comes from.

• Unlike traditional BPOs, we combine operational excellence with governance, compliance, and performance management. Our solutions are designed for businesses that demand transparency, accountability, and measurable outcomes.

• Governance-First Outsourcing: We don’t just deliver operations — we deliver controlled, audit-ready operations built by Leadership from Global Banks and Regulated Financial Institutions. Most BPOs don’t understand governance — We do.

• Transition & Migration Expertise: We specialize in moving complex processes, not just running them. We do this through structured Transition methodology developed from Leadership Team’s Direct expertise into Cross-border migrations, knowledge transfer, GCC transformation, growing and scaling teams across borders from ground-up.

• BFSI & Regulated Industry Expertise: We understand the complexity of financial services — not just customer support. Strong Leadership advantage on Compliance & Audit, Data Confidentiality, Regulatory reporting, GDPR & Other regulatory governance.

• “Operations + Intelligence” Model: We combine execution with analytics and process intelligence, through Data-driven operations, KPI-led Governance and Continuous improvement mindset. We don’t just “Do the work”, we continuously “Improve it”.

• Scalable Yet Controlled Growth Model: We scale operations without losing control or quality. We do this through structured onboarding, phased ramp-up, SLA-based projection and expansion. While other typical BPOs scale fast and fail, we scale

• Founder-Led Engagement (High Trust Factor): Clients get direct access to experienced leadership — not layers of management. You can be assured of Hands-on Leadership involvement with faster decision making and high accountability.

How Is OpsInfinite Solutions Different from Typical BPOs

Typical BPO	OpsInfinite Solutions
Focus on cost	Focus on value + governance
Generic processes	Complex, regulated processes
Limited transition capability	Strong Project & migration expertise in GCCs
Low transparency	KPI-driven governance
Delivery-focused	Outcome + strategy-focused

Leadership Advantage

Founder/CEO – Wasiq Akhtar (Wasiq Akhtar | LinkedIn)

Former leadership experience at:

• UBS
• Broadridge Financial Solutions
• Wipro
• IBM
• HCL Technologies

Expertise includes:

• BPO | Financial Services | Shared Services | US Healthcare | US Retirement Solutions
• Offshore Delivery Center Set-up and Scaling (from ground-up)
• Investment Banking & Custody Operations
• FINRA & Regulatory Programs
• Workforce Management & Process Migrations
• Operational Resilience Programs & Process Optimization
• Cross-border Transition Leadership & Governance
• Global Stakeholder Management

Wasiq brings deep understanding of US & Global market expectations, Operational Risk & Compliance, governance standards, and institutional delivery frameworks.

Why USA & Global BPO Companies Should Partner With OpsInfinite Solutions

1. Governance-Driven Model

Built on investment banking-grade operational controls.

2. Proven Transition Expertise

Leadership with hands-on US to India, UK to India, & APAC to India process migration experience.

3. Financial Services Domain Strength

Rare advantage among new-age BPO firms.

4. Cost + Quality Balance

India delivery efficiency with global governance standards.

5. Flexible Engagement Models

• Dedicated Team Model
• Managed Services Model
• Build-Operate-Transfer (BOT)
• Strategic Offshore Partner Model

6. Infrastructure & Delivery Capability

• Secure office environment
• High-speed connectivity
• Data confidentiality protocols
• Structured hiring & training framework
• Performance monitoring dashboards
• Scalable team ramp-up capability